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Dee
1 reviews | Active since Apr 2025
20 May 2025, 19:54
Bad service. Never use Metro fibre
I have received bad service ever . My internet is disconnected white I do not even owe a cent , iv been calling for the past 4hours no response . The call centre call goes through and make me hold for more than 30min and then disconnect. Iv talked to 3 consultants so far but the hang up after making me wait for 30 min.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
20 May 2025, 19:58Dear Dee,
Thank you for bringing this matter to our attention.
We understand how frustrating this experience has been and acknowledge the inconvenience caused by the current service disruption and delays in reaching support. Your concerns have been noted, and we are escalating this matter to the relevant department for urgent attention and resolution.
To assist further and ensure a speedy resolution, kindly confirm your registered account details or reference number.
We are committed to restoring your service as quickly as possible and appreciate your patience as we work to resolve the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating this experience has been and acknowledge the inconvenience caused by the current service disruption and delays in reaching support. Your concerns have been noted, and we are escalating this matter to the relevant department for urgent attention and resolution.
To assist further and ensure a speedy resolution, kindly confirm your registered account details or reference number.
We are committed to restoring your service as quickly as possible and appreciate your patience as we work to resolve the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 May 2025, 19:58
Official
Dear Dee,
Thank you for bringing this matter to our attention.
We understand how frustrating this experience has been and acknowledge the inconvenience caused by the current service disruption and delays in reaching support. Your concerns have been noted, and we are escalating this matter to the relevant department for urgent attention and resolution.
To assist further and ensure a speedy resolution, kindly confirm your registered account details or reference number.
We are committed to restoring your service as quickly as possible and appreciate your patience as we work to resolve the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating this experience has been and acknowledge the inconvenience caused by the current service disruption and delays in reaching support. Your concerns have been noted, and we are escalating this matter to the relevant department for urgent attention and resolution.
To assist further and ensure a speedy resolution, kindly confirm your registered account details or reference number.
We are committed to restoring your service as quickly as possible and appreciate your patience as we work to resolve the issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Dee's updateReviewer Update
20 May 2025, 20:01PEN175
D
Dee's update20 May 2025, 20:01
Reviewer Update
PEN175
D
Dee's updateReviewer Update
20 May 2025, 20:13I had an outstanding payment of R3000, I have paid R2000 last month for you to unsuspend my service and R1000 this month to settle per our agreement.
I am not owing anything. Your accounts department wants to ***** me . I’m taking this thing to social media and the ombudsman
I am not owing anything. Your accounts department wants to ***** me . I’m taking this thing to social media and the ombudsman
D
Dee's update20 May 2025, 20:13
Reviewer Update
I had an outstanding payment of R3000, I have paid R2000 last month for you to unsuspend my service and R1000 this month to settle per our agreement.
I am not owing anything. Your accounts department wants to ***** me . I’m taking this thing to social media and the ombudsman
I am not owing anything. Your accounts department wants to ***** me . I’m taking this thing to social media and the ombudsman
MetroFibre Networx's replyOfficial
20 May 2025, 20:25Hi Dee,
Thank you for your message. Our accounts team is currently reviewing the matter, and we are working to resolve it as quickly as possible.
Based on your communication, you believe all payments have been made as agreed, and we are considering that.
We appreciate your patience while we finalize the review and will get back to you shortly.
Thank you for your message. Our accounts team is currently reviewing the matter, and we are working to resolve it as quickly as possible.
Based on your communication, you believe all payments have been made as agreed, and we are considering that.
We appreciate your patience while we finalize the review and will get back to you shortly.
MetroFibre Networx's reply20 May 2025, 20:25
Official
Hi Dee,
Thank you for your message. Our accounts team is currently reviewing the matter, and we are working to resolve it as quickly as possible.
Based on your communication, you believe all payments have been made as agreed, and we are considering that.
We appreciate your patience while we finalize the review and will get back to you shortly.
Thank you for your message. Our accounts team is currently reviewing the matter, and we are working to resolve it as quickly as possible.
Based on your communication, you believe all payments have been made as agreed, and we are considering that.
We appreciate your patience while we finalize the review and will get back to you shortly.