Bad service-Metro fibre

I have experienced bad service from them lately, I notified them about myself moving from one apartment to the next however within the same complex. The fist two ladies I spoke too were helpful as they advised me to fill out a form and disconnect the fibre from the old apartment and reconnect it to the new apartment , then call to ask them to reconnect my service.. this happened monday 22.08.2022.

I called from Tuesday informing them that the fibre is not working and required a technician to come and assist, the lady I spoke to advices that she will ensure that the technicians come through over the weekend to fix this.. monday I call again the lady advised that my ticket has been logged on Monday so they will come on Tuesday, Tuesday nothing , and I even said this is surprising as I was under the impression that the ticket was logged in Friday already…called that Tuesday , was only advised that I the. Need to log a ticket, all this time , I spoke to about 7 support agents, transferring my call to each other without any ticket being created and telling me lies .. I am not impressed at all to a point we’re I want to cut their service as they even cut off my service saying I did not pay my monthly subscription yet they didn’t check my payment.. I had to sent proof of payment to ensure that they place my network back.. not happy at all