Bad Service Metro Fiber

I signed up on the 12.02.25 which was great I received the black box router, when they tested the line only to find out that it was dead.

They got a team to come and install a whole new line, upon doing so was told the line will go active in 12/24 hours what a joke..

the worst was that upon searching for the box on my device it did not show up, 3 weeks later they came to do a swap out for the Nokia router, on the same day had to change it twice as they could not pick it up on their side..

So another week goes by and then it started to work late on night, it only lasted less than a week..

After some 15+ tickets they came and brought me another box the black one and it took a whole day to get the service light to go on....

Great now I cant even sigh in as the password on the box is wrong, had them reset the box and still cant sign in

Changed the pass word to mine and wont sign in same old story...

The worst is I had to pay for the activation of the line, the prorate for feb. and for the month of march.

I have spent over a 100.00 in airtime asking then to sort it out, I was doing a part time video review to earn extra income as I am a pensioner, now I have lost the job because i cant complete the daily tasks...

I have asked them to fix this but I dont get any feedback...

I have requested Management to reach out to me but still nothing....

Such bad service it sucks......