TM
Tumelo M
1 reviews | Active since Mar 2021
02 Jan 2025, 09:15
Bad service keep away.
I am very much disappointed with the service. My internet has been down for 5 days. I call the support center every single day, no one wants to take responsibility as they always say that the issue is with Vumatel. When I ask for a turnaround time they say that they cannot disclose. They will keep you holding for over 10 minutes. Bad support service, keep away.
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MetroFibre Networx's replyOfficial
02 Jan 2025, 09:25Dear Tumelo Mosala
We truly apologize for the frustration and inconvenience you've experienced with your internet service. We completely understand your disappointment, especially given that the issue has persisted for five days without a clear resolution.
We want to assure you that we take your feedback very seriously. We will be escalating this matter to the relevant department immediately to ensure that it receives urgent attention. We will work to get to the bottom of this issue and provide you with a clear turnaround time for resolution.
We value your business and will do everything possible to rectify this situation promptly.
Thank you for your patience, and we will keep you updated as soon as we have more information.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We truly apologize for the frustration and inconvenience you've experienced with your internet service. We completely understand your disappointment, especially given that the issue has persisted for five days without a clear resolution.
We want to assure you that we take your feedback very seriously. We will be escalating this matter to the relevant department immediately to ensure that it receives urgent attention. We will work to get to the bottom of this issue and provide you with a clear turnaround time for resolution.
We value your business and will do everything possible to rectify this situation promptly.
Thank you for your patience, and we will keep you updated as soon as we have more information.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Jan 2025, 09:25
Official
Dear Tumelo Mosala
We truly apologize for the frustration and inconvenience you've experienced with your internet service. We completely understand your disappointment, especially given that the issue has persisted for five days without a clear resolution.
We want to assure you that we take your feedback very seriously. We will be escalating this matter to the relevant department immediately to ensure that it receives urgent attention. We will work to get to the bottom of this issue and provide you with a clear turnaround time for resolution.
We value your business and will do everything possible to rectify this situation promptly.
Thank you for your patience, and we will keep you updated as soon as we have more information.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We truly apologize for the frustration and inconvenience you've experienced with your internet service. We completely understand your disappointment, especially given that the issue has persisted for five days without a clear resolution.
We want to assure you that we take your feedback very seriously. We will be escalating this matter to the relevant department immediately to ensure that it receives urgent attention. We will work to get to the bottom of this issue and provide you with a clear turnaround time for resolution.
We value your business and will do everything possible to rectify this situation promptly.
Thank you for your patience, and we will keep you updated as soon as we have more information.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations