Bad service !!frustrating and boring😢

Since an agent came through to install the router ,but he unfortunately found the fibre readings too low for him to activate my router he then said to me he will log a ticket for maintenance team to come through to check what might have happened is been almost two weeks and calling metrofibre almost everyday getting one feedback that they have assigned someone to come through and they will call me which has never happened I’m now wondering how the relationship going forward will be if the service is this bad before I’m fully signed up!metro connect can’t even access my client portal,my email adress is not recognised!!