CM
Caroline M
1 reviews | Active since Sept 2011
12 Aug 2025, 13:10
Bad service from Xhamla
I app**** for wifi last week Monday and I was told by Xhamla that it will take around 48hrs to be connected. It’s been more than a week and now he’s not even replying to my emails. I’m even thinking of getting another service provider
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Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
12 Aug 2025, 13:26Dear Caroline,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your application to ensure the appropriate action is taken to move the process forward. We will provide you with updates as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your application to ensure the appropriate action is taken to move the process forward. We will provide you with updates as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Aug 2025, 13:26
Official
Dear Caroline,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your application to ensure the appropriate action is taken to move the process forward. We will provide you with updates as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your application to ensure the appropriate action is taken to move the process forward. We will provide you with updates as soon as further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
CM
Caroline M's updateReviewer Update
13 Aug 2025, 18:04Dear Marlize
They came today and installed but they didn’t activate the WiFi. I just phoned the customer care, they told me that the technician that installed didn’t upload the information that he installed and as a result they can’t activate me. It’s been more than a week of not having wifi and someone decides to sit with my documents and not upload. He finished installing sometime in the afternoon
They came today and installed but they didn’t activate the WiFi. I just phoned the customer care, they told me that the technician that installed didn’t upload the information that he installed and as a result they can’t activate me. It’s been more than a week of not having wifi and someone decides to sit with my documents and not upload. He finished installing sometime in the afternoon
CM
Caroline M's update13 Aug 2025, 18:04
Reviewer Update
Dear Marlize
They came today and installed but they didn’t activate the WiFi. I just phoned the customer care, they told me that the technician that installed didn’t upload the information that he installed and as a result they can’t activate me. It’s been more than a week of not having wifi and someone decides to sit with my documents and not upload. He finished installing sometime in the afternoon
They came today and installed but they didn’t activate the WiFi. I just phoned the customer care, they told me that the technician that installed didn’t upload the information that he installed and as a result they can’t activate me. It’s been more than a week of not having wifi and someone decides to sit with my documents and not upload. He finished installing sometime in the afternoon
MetroFibre Networx's replyOfficial
13 Aug 2025, 18:10Thank you for your message and for updating us on the installation.
We understand how important it is to have your connection up and running, especially after waiting for some time. Once the installation is completed, there is a standard 24-hour activation window, as the line still requires configuration on our side before it goes live.
In this case, the installation documents are scheduled to be uploaded later today. Once received and processed by our backend team, we’ll be in a position to proceed with the activation — most likely by tomorrow.
We appreciate your patience and can assure you that this is being treated with the necessary urgency.
Should anything change or be required from your side, we’ll keep you updated.
MetroFibre Networx's reply13 Aug 2025, 18:10
Official
Thank you for your message and for updating us on the installation.
We understand how important it is to have your connection up and running, especially after waiting for some time. Once the installation is completed, there is a standard 24-hour activation window, as the line still requires configuration on our side before it goes live.
In this case, the installation documents are scheduled to be uploaded later today. Once received and processed by our backend team, we’ll be in a position to proceed with the activation — most likely by tomorrow.
We appreciate your patience and can assure you that this is being treated with the necessary urgency.
Should anything change or be required from your side, we’ll keep you updated.
CM
Caroline M's updateReviewer Update
13 Aug 2025, 18:44Why was I not told about the 24hrs and I’m only finding out now? When I phoned I was told that it takes an hour to activate after uploading. Given the fact that you have already inconvenienced why 24 hours for something that can take an hour?
What urgency are you talking about when you are talking about tomorrow?
What urgency are you talking about when you are talking about tomorrow?
CM
Caroline M's update13 Aug 2025, 18:44
Reviewer Update
Why was I not told about the 24hrs and I’m only finding out now? When I phoned I was told that it takes an hour to activate after uploading. Given the fact that you have already inconvenienced why 24 hours for something that can take an hour?
What urgency are you talking about when you are talking about tomorrow?
What urgency are you talking about when you are talking about tomorrow?
CM
Caroline M's updateReviewer Update
14 Aug 2025, 21:35Good day. Just to let you know that it’s been more than 24 hrs and still our WiFi is not activated. What happened to the 24 hour activation window that you wrote in bold?
CM
Caroline M's update14 Aug 2025, 21:35
Reviewer Update
Good day. Just to let you know that it’s been more than 24 hrs and still our WiFi is not activated. What happened to the 24 hour activation window that you wrote in bold?
MetroFibre Networx's replyOfficial
15 Aug 2025, 07:11Dear Caroline,
Thank you for reaching out. We’d like to update you regarding the activation of your service.
The activation is currently delayed due to an existing service still being active at your address. We are actively working to request the release of this line to ensure we can complete your activation and get you connected as soon as possible.
We appreciate your patience and cooperation while we work to resolve this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We’d like to update you regarding the activation of your service.
The activation is currently delayed due to an existing service still being active at your address. We are actively working to request the release of this line to ensure we can complete your activation and get you connected as soon as possible.
We appreciate your patience and cooperation while we work to resolve this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Aug 2025, 07:11
Official
Dear Caroline,
Thank you for reaching out. We’d like to update you regarding the activation of your service.
The activation is currently delayed due to an existing service still being active at your address. We are actively working to request the release of this line to ensure we can complete your activation and get you connected as soon as possible.
We appreciate your patience and cooperation while we work to resolve this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out. We’d like to update you regarding the activation of your service.
The activation is currently delayed due to an existing service still being active at your address. We are actively working to request the release of this line to ensure we can complete your activation and get you connected as soon as possible.
We appreciate your patience and cooperation while we work to resolve this matter promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations