EM
Eddie M
1 reviews | Active since Feb 2015
10 Dec 2024, 11:31
Bad service from MetroFibre
MetroFibre connect has some has terrible support. I have been battling to get help from Metrofibre for more than 3 weeks. I`ve logged a call on the 21st of November for unstable 2.4Ghz Band and I haven`t got any feedback ever since.
I have tried calling couple of times but all they do is to put me on Hold. I am honestly disappointed at MetroFibre
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
10 Dec 2024, 12:06Dear Eddie Molaudi,
Thank you for reaching out and sharing your frustration. We completely understand how challenging and upsetting it must be to experience such delays and poor support when trying to resolve the issue with your 2.4GHz band. Three weeks without feedback is understandably frustrating, especially after multiple attempts to contact support.
It’s clear that this has been an incredibly frustrating experience, and We want to assure you that your concerns are heard. We will do our best to escalate the matter on your behalf and push for a quicker resolution.
Please rest assured that we are committed to helping you through this. If there is anything else I can assist you with or any additional details that could support the case, please don’t hesitate to let me know.
Thank you for your patience, and I will keep you updated as I work to resolve this.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2024, 12:06
Official
Dear Eddie Molaudi,
Thank you for reaching out and sharing your frustration. We completely understand how challenging and upsetting it must be to experience such delays and poor support when trying to resolve the issue with your 2.4GHz band. Three weeks without feedback is understandably frustrating, especially after multiple attempts to contact support.
It’s clear that this has been an incredibly frustrating experience, and We want to assure you that your concerns are heard. We will do our best to escalate the matter on your behalf and push for a quicker resolution.
Please rest assured that we are committed to helping you through this. If there is anything else I can assist you with or any additional details that could support the case, please don’t hesitate to let me know.
Thank you for your patience, and I will keep you updated as I work to resolve this.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations