IS
Intronette S
1 reviews | Active since Mar 2022
04 Dec 2024, 15:07
Bad service from Metro Fibre Wifi
We have moved over to Metro Fibre Wifi as from 1Des 2024. Bur straggle now for 4 day, just to get connected and we still do jit have Wifi. Should have stayed with our prevouis company. No help or feedback. Although I phone 3 times a day and every time they promised to keep me informed and updated
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
04 Dec 2024, 15:11Dear Intronette Slaberet
We sincerely apologize for the ongoing difficulties you’ve experienced with the Metro Fibre Wi-Fi service since your transition on December 1st. We understand how frustrating it must be to face connection issues for several days, especially after multiple attempts to reach out for support.
Please know that we take your concerns seriously, and we will escalate this matter to the relevant department immediately to ensure that your issue is addressed as a priority. We truly value your feedback and are committed to resolving this situation as swiftly as possible.
In the meantime, we kindly ask for your patience as we work to resolve this matter and will make sure you receive updates throughout the process.
Once again, I apologize for the inconvenience caused and appreciate your understanding.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Dec 2024, 15:11
Official
Dear Intronette Slaberet
We sincerely apologize for the ongoing difficulties you’ve experienced with the Metro Fibre Wi-Fi service since your transition on December 1st. We understand how frustrating it must be to face connection issues for several days, especially after multiple attempts to reach out for support.
Please know that we take your concerns seriously, and we will escalate this matter to the relevant department immediately to ensure that your issue is addressed as a priority. We truly value your feedback and are committed to resolving this situation as swiftly as possible.
In the meantime, we kindly ask for your patience as we work to resolve this matter and will make sure you receive updates throughout the process.
Once again, I apologize for the inconvenience caused and appreciate your understanding.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
04 Dec 2024, 15:18Okay, noted.
MetroFibre Networx's reply04 Dec 2024, 15:18
Official
Okay, noted.