HM
Hilary M
1 reviews | Active since Aug 2025
13 Aug 2025, 20:13
Bad service from Metro fibre
Hi, I'm a frustrated client of metro Fibre, receiving the worst service ever, I've called them so many times and they keep telling me that they are escalating my case. I live in a share property I app**** Fibre and they installed it, then house number B app**** for Fibre as well, then the not so smart technicians connected them to my line and now I have the worst connection ever, I call vodacom they say it's metro Fibres fault and then I call metro Fibre they say it's vodacoms fault... I'm sick of them both, mind you my sister does online teaching of which it has became a struggle for her, due to these 2 service providers..
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Replies (2)
MetroFibre Networx's replyOfficial
13 Aug 2025, 20:18Dear Hilary Makhabane
Thank you for reaching out and sharing your experience. We completely understand how frustrating and disruptive this has been, particularly with the demands of online teaching in your household.
Your concerns regarding the connection issue caused by the incorrect installation on a shared property have been noted, and we are taking this matter seriously. We will be looking into the situation in detail and engaging the relevant technical teams to investigate the line configuration and identify the root cause of the performance issue.
Our goal is to resolve this matter as efficiently as possible and restore the level of service you expect. We will provide you with feedback as soon as we have an update from the technical team.
We appreciate your patience and will ensure this is treated with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Aug 2025, 20:18
Official
Dear Hilary Makhabane
Thank you for reaching out and sharing your experience. We completely understand how frustrating and disruptive this has been, particularly with the demands of online teaching in your household.
Your concerns regarding the connection issue caused by the incorrect installation on a shared property have been noted, and we are taking this matter seriously. We will be looking into the situation in detail and engaging the relevant technical teams to investigate the line configuration and identify the root cause of the performance issue.
Our goal is to resolve this matter as efficiently as possible and restore the level of service you expect. We will provide you with feedback as soon as we have an update from the technical team.
We appreciate your patience and will ensure this is treated with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
HM
Hilary M's updateReviewer Update
08 Sept 2025, 16:44I'm still sitting with the same problem that you people said you would sort out, I'm trying to cancel my contract with vodacom keep in mind that when that's done I'll remove my Fibre so that the nonsense that you people did you will have to come and re sort out, I've never seen such incompetence in all my life... You people are *********** just like vodacom.... I will stripe my Fibre from the ground and you people will have to come and re install for house no B.
HM
Hilary M's update08 Sept 2025, 16:44
Reviewer Update
I'm still sitting with the same problem that you people said you would sort out, I'm trying to cancel my contract with vodacom keep in mind that when that's done I'll remove my Fibre so that the nonsense that you people did you will have to come and re sort out, I've never seen such incompetence in all my life... You people are *********** just like vodacom.... I will stripe my Fibre from the ground and you people will have to come and re install for house no B.