bad service from metro fibre

Item: MetroFibre Networx
Rating: 1
Author: Wayne E

firstly their line speed in not what you pay for.

then they double debit your account and tell you about it and ask what you want to do. when you respond they don't even bother getting back to you. then they have the nerve to send you a bill for what they double debit you already. you cant get hold of anybody. so no i will not refer anybody to them.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

07 Jun 2023, 09:46

Dear Wayne
Please accept our apologies for the difficulties you've experienced with our billing process.
I have made contact with our finance team to investigate the matter and will be in contact via email to provide feedback.

Kind Regards
Marilize

MetroFibre Networx's reply07 Jun 2023, 09:46

Official

Wayne E's updateReviewer Update

07 Jun 2023, 09:51

thank you i will be waiting as i have send three emails with no responds from your finance department

Wayne E's update07 Jun 2023, 09:51

Reviewer Update

thank you i will be waiting as i have send three emails with no responds from your finance department

Wayne E's updateReviewer Update

08 Jun 2023, 15:07

yip more than 24 hours and still no responds, just an email to say we looking into it.

Wayne E's update08 Jun 2023, 15:07

Reviewer Update

yip more than 24 hours and still no responds, just an email to say we looking into it.