Bad service from Metro Fibre

My service has been down ow from Sat morning. The link is down. Now I must pay for 4 to 5 days. Wow. This has been the 5th time. To all who want to join Metro Fibre. Think carefully. Over promise but big under deliver. And best is when I say to Monique at the technical department I would rather go somewhere else her answer is that is fine sir. So customer service a ZERO. Dont try and sort out the issue, no rather tell the customer to go. Thank you for all the trouble.