JvdB
James van den Berg

1 reviews | Active since Jun 2011

21 Jun 2021, 16:38

Bad Service for Past 2 Months

Over the past 2 months, the quality of service has dropped significantly. Have had around 10 outages in 2 months, one of which lasted a few days, They use an external contractor to help with outages but often there is a day wait. Truly shocking service.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply25 Jun 2021, 09:36
Official
Good morning James

Thank you for your message. 
Please can you send us your full names, cell number, residential address, ISP Account Number as well as ticket number so that we can escalate this to the correct department?

Thank you,
The MetroFibre Team