Bad Service - Fibre disconnected but payment up to date

I have a big issue with Metro Fibre, they have just disconnected my my fibre line and the payment is up to date, since from the 17 th of April to date. I have been trying to contact them for the past 3 days to no avail as I keep getting call back from the Support Team who may not assist me with the issue I am having right now.

I am working from home , so for the past 3 days I had to apply for unpaid leave because I am unable to work due to them not connecting my line which is up to date. They taking me pillaw to post with this issue and I am really fruastruated now.

Please can this get sorted ASAP!