JD
Jaco D
1 reviews | Active since Mar 2022
30 Mar 2023, 14:16
BAD SERVICE
The installers arrived on time. Then they find out I rent a flat, so the installation address need to change to 163 A instead of only 163. Just that. Just adding an A to the number. No sir, we do not have that capability. We need to make out a new order, 4 - 6 working days. Can you change a cell number on the system, yes sir, but not an address. WOW. In the 21st century, they cannot change a single digit on the main frame??? So hoe do you capture orders. Oh you log into the main system and create the order. Who are the IT manager or Ops manager? No our policy don't allow customers to speak to any one else then the call center. Who is at fault. I am cause 2 people warned me about Metro, but no I joined.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
30 Mar 2023, 17:01Dear Jaco
Thank you for informing us on the above, please advise us on a convenient time to give you a call back so that we can rectify your information on the system.
Kind Regards
Metrofibre
Shanice
Thank you for informing us on the above, please advise us on a convenient time to give you a call back so that we can rectify your information on the system.
Kind Regards
Metrofibre
Shanice
MetroFibre Networx's reply30 Mar 2023, 17:01
Official
Dear Jaco
Thank you for informing us on the above, please advise us on a convenient time to give you a call back so that we can rectify your information on the system.
Kind Regards
Metrofibre
Shanice
Thank you for informing us on the above, please advise us on a convenient time to give you a call back so that we can rectify your information on the system.
Kind Regards
Metrofibre
Shanice
JD
Jaco D's updateReviewer Update
31 Mar 2023, 12:36Good morning, Shanice
You can call me anytime even before and after hours.
9 calls since yesterday, still not one call back and no answer to my questions.
No feedback, no follow-up.
Stuart promised he will call me back, nothing.
Why and how did MFN become so bad?
I am sitting without network and get NO response from you.
Who are your management team? Why can they not take customer calls?
You are blocked at the call center agents who have only one answer, that is our corporate policy sir.
MFN are beyond pathetic.
You can call me anytime even before and after hours.
9 calls since yesterday, still not one call back and no answer to my questions.
No feedback, no follow-up.
Stuart promised he will call me back, nothing.
Why and how did MFN become so bad?
I am sitting without network and get NO response from you.
Who are your management team? Why can they not take customer calls?
You are blocked at the call center agents who have only one answer, that is our corporate policy sir.
MFN are beyond pathetic.
JD
Jaco D's update31 Mar 2023, 12:36
Reviewer Update
Good morning, Shanice
You can call me anytime even before and after hours.
9 calls since yesterday, still not one call back and no answer to my questions.
No feedback, no follow-up.
Stuart promised he will call me back, nothing.
Why and how did MFN become so bad?
I am sitting without network and get NO response from you.
Who are your management team? Why can they not take customer calls?
You are blocked at the call center agents who have only one answer, that is our corporate policy sir.
MFN are beyond pathetic.
You can call me anytime even before and after hours.
9 calls since yesterday, still not one call back and no answer to my questions.
No feedback, no follow-up.
Stuart promised he will call me back, nothing.
Why and how did MFN become so bad?
I am sitting without network and get NO response from you.
Who are your management team? Why can they not take customer calls?
You are blocked at the call center agents who have only one answer, that is our corporate policy sir.
MFN are beyond pathetic.