LM
Lisa M
1 reviews | Active since Sept 2017
04 Mar 2025, 01:25
Bad service ever
if you want peace in your life please dont consider metrofibre , you will go crazy trust me. i have services installed till today they dont work but i have been billed and paid . i have 5 tickets logged with them daily yet no service. i had to push and beg for services to be installed after 2 weeks of installation, it was installed i cant connect everytime i call i was told my services were off then a call was logged.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
04 Mar 2025, 09:05Dear Lisa
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience you have experienced.
Please note that your query has been escalated to our management team for urgent attention. A contractor will be contacting you shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding, and we will continue to monitor your case to ensure it is resolved to your satisfaction. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience you have experienced.
Please note that your query has been escalated to our management team for urgent attention. A contractor will be contacting you shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding, and we will continue to monitor your case to ensure it is resolved to your satisfaction. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Mar 2025, 09:05
Official
Dear Lisa
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience you have experienced.
Please note that your query has been escalated to our management team for urgent attention. A contractor will be contacting you shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding, and we will continue to monitor your case to ensure it is resolved to your satisfaction. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience you have experienced.
Please note that your query has been escalated to our management team for urgent attention. A contractor will be contacting you shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding, and we will continue to monitor your case to ensure it is resolved to your satisfaction. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
05 Mar 2025, 09:09Dear Lisa
Our technician has been trying to contact you with no luck.
Kindly provide us with an alternative number that we may contact you on.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technician has been trying to contact you with no luck.
Kindly provide us with an alternative number that we may contact you on.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Mar 2025, 09:09
Official
Dear Lisa
Our technician has been trying to contact you with no luck.
Kindly provide us with an alternative number that we may contact you on.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Our technician has been trying to contact you with no luck.
Kindly provide us with an alternative number that we may contact you on.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations