TN
Tsholo N
1 reviews | Active since Oct 2025
27 Oct 2025, 14:40
Bad Service!!!!
They have the worst customer service ever, we somethings go days without internet. I made payment sent them the POP but the lady a speaking to on WhatsApp that takes an hour to respond says it must be in a PDF and the attachment is written PDF. The level of incompetencey from Koketso is appalling.......
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MetroFibre Networx's replyOfficial
27 Oct 2025, 14:50Dear Tsholo Ngwitshi
Thank you for taking the time to share your feedback regarding your recent experience. We truly value the opportunity to understand where we can improve.
We understand the frustration that service interruptions and communication delays can cause, and we’ve noted the concerns raised about your interaction with our team. Please be assured that this matter is receiving attention, and we’ll be looking into it to ensure it’s addressed appropriately.
Your experience is important to us, and we’re committed to improving our processes to provide a smoother and more efficient service experience moving forward.
Should you still require assistance with your payment or connection, please feel free to reach out — we’ll gladly assist you in resolving it promptly.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback regarding your recent experience. We truly value the opportunity to understand where we can improve.
We understand the frustration that service interruptions and communication delays can cause, and we’ve noted the concerns raised about your interaction with our team. Please be assured that this matter is receiving attention, and we’ll be looking into it to ensure it’s addressed appropriately.
Your experience is important to us, and we’re committed to improving our processes to provide a smoother and more efficient service experience moving forward.
Should you still require assistance with your payment or connection, please feel free to reach out — we’ll gladly assist you in resolving it promptly.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Oct 2025, 14:50
Official
Dear Tsholo Ngwitshi
Thank you for taking the time to share your feedback regarding your recent experience. We truly value the opportunity to understand where we can improve.
We understand the frustration that service interruptions and communication delays can cause, and we’ve noted the concerns raised about your interaction with our team. Please be assured that this matter is receiving attention, and we’ll be looking into it to ensure it’s addressed appropriately.
Your experience is important to us, and we’re committed to improving our processes to provide a smoother and more efficient service experience moving forward.
Should you still require assistance with your payment or connection, please feel free to reach out — we’ll gladly assist you in resolving it promptly.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback regarding your recent experience. We truly value the opportunity to understand where we can improve.
We understand the frustration that service interruptions and communication delays can cause, and we’ve noted the concerns raised about your interaction with our team. Please be assured that this matter is receiving attention, and we’ll be looking into it to ensure it’s addressed appropriately.
Your experience is important to us, and we’re committed to improving our processes to provide a smoother and more efficient service experience moving forward.
Should you still require assistance with your payment or connection, please feel free to reach out — we’ll gladly assist you in resolving it promptly.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations