MT
Mmatshepe T
1 reviews | Active since Nov 2020
02 Sept 2026, 17:24
Bad service
I am out of words. Every month you are always fixing something. Yet we pay full price. What do you mean my service will be interrupted from 31 August untill 11 September? That’s almost two weeks. But for some reason you guys what me to pay for the whole month. …Jhooo you are the worst
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MetroFibre Networx's replyOfficial
02 Sept 2026, 17:30Dear Mmatshepe,
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the communicated service interruption from 31 August to 11 September, particularly as you are being billed the full monthly subscription fee.
The circumstances surrounding the interruption, its duration and the related billing concern will be investigated with the relevant teams. We will contact you directly to provide further assistance and feedback
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the communicated service interruption from 31 August to 11 September, particularly as you are being billed the full monthly subscription fee.
The circumstances surrounding the interruption, its duration and the related billing concern will be investigated with the relevant teams. We will contact you directly to provide further assistance and feedback
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Sept 2026, 17:30
Official
Dear Mmatshepe,
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the communicated service interruption from 31 August to 11 September, particularly as you are being billed the full monthly subscription fee.
The circumstances surrounding the interruption, its duration and the related billing concern will be investigated with the relevant teams. We will contact you directly to provide further assistance and feedback
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding the communicated service interruption from 31 August to 11 September, particularly as you are being billed the full monthly subscription fee.
The circumstances surrounding the interruption, its duration and the related billing concern will be investigated with the relevant teams. We will contact you directly to provide further assistance and feedback
Best regards,
Marilize
MetroFibre Complaints & Escalations