LM
Lungile M

1 reviews | Active since Sept 2016

08 Jun 2023, 11:18

Bad Service 👎

The service from Metrofibre is appalling, I wouldn't recommend this company to anyone. If they are not double charging your premiums, their connection line will be dropping in the middle of important calls and when you call their support line, you better have 20 minutes available to wait on the call. I logged a call on 1 June 2023, and the technician only got back to me on 6 June 2023, 5 days later. The next day, double charge on premiums, for what?

Rather find another service provider even if it means paying a little extra.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply08 Jun 2023, 12:36
Official
Dear Lungile
We are aware of an error made with our billing process. Please accept our sincerest apologies for the frustration caused.
I have prioritised the matter with our finance team and will be in contact via email to assist with further feedback.

Kind Regards
Marilize