GM
Gaobuse M
1 reviews | Active since Mar 2025
19 Mar 2025, 15:54
Bad service
I’m new with these people but I’m not happy at all, their call centre line rings for more than 20minutes without being answered when they answer Waai you don’t get help, WhatsApp takes forever to be responded to still you will be like same question over and over, from there they will send you emails without solving your problem. On their WhatsApp they will say your problem will take 3-4 days to be resolved Jooh I’m feed up
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Mar 2025, 16:46Dear Gaobuse Mojaki
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced. We understand how important it is to have reliable service and prompt support.
Please be assured that your query has been escalated to our Maintenance Department and has been assigned to our contractor. They will be in contact with you shortly to arrange an appointment for resolution.
We appreciate your patience and will continue to monitor the progress to ensure your issue is resolved as soon as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced. We understand how important it is to have reliable service and prompt support.
Please be assured that your query has been escalated to our Maintenance Department and has been assigned to our contractor. They will be in contact with you shortly to arrange an appointment for resolution.
We appreciate your patience and will continue to monitor the progress to ensure your issue is resolved as soon as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Mar 2025, 16:46
Official
Dear Gaobuse Mojaki
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced. We understand how important it is to have reliable service and prompt support.
Please be assured that your query has been escalated to our Maintenance Department and has been assigned to our contractor. They will be in contact with you shortly to arrange an appointment for resolution.
We appreciate your patience and will continue to monitor the progress to ensure your issue is resolved as soon as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologise for the frustration and inconvenience you have experienced. We understand how important it is to have reliable service and prompt support.
Please be assured that your query has been escalated to our Maintenance Department and has been assigned to our contractor. They will be in contact with you shortly to arrange an appointment for resolution.
We appreciate your patience and will continue to monitor the progress to ensure your issue is resolved as soon as possible. If you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
GM
Gaobuse M's updateReviewer Update
20 Mar 2025, 12:46 Siboniso your people didn't help me again empty promises and all these days my internet is down you must tell your employer to take note of that while they are busy resolving this matter after 40 days,
The contractor is claiming that they can't get hold of me and my phone is with me. I won't recommend this people even to my worst enemy
The contractor is claiming that they can't get hold of me and my phone is with me. I won't recommend this people even to my worst enemy
GM
Gaobuse M's update20 Mar 2025, 12:46
Reviewer Update
Siboniso your people didn't help me again empty promises and all these days my internet is down you must tell your employer to take note of that while they are busy resolving this matter after 40 days,
The contractor is claiming that they can't get hold of me and my phone is with me. I won't recommend this people even to my worst enemy
The contractor is claiming that they can't get hold of me and my phone is with me. I won't recommend this people even to my worst enemy
MetroFibre Networx's replyOfficial
20 Mar 2025, 14:26 We see there is an appointment scheduled for today at 16:00. Our technician will come and assist you today.
MetroFibre Networx's reply20 Mar 2025, 14:26
Official
We see there is an appointment scheduled for today at 16:00. Our technician will come and assist you today.