TS
TRACY S
1 reviews | Active since Dec 2017
02 Dec 2025, 14:26
Bad Service
Bad service from the company and no sense of urgency
Helpful (0)
Replies (6)0
Replies (6)TS
TRACY S's updateReviewer Update
02 Dec 2025, 14:30I have been without internet access for over 24 hours and no one is willing to help. I made calls, logged tickets WhatsApp chat but no one has the audacity to call me or send a technician to come look at the problem. I don't think it's fair how I have been treated. Working from home and no productivity due to Metrofibre. I don't think I want to be their customer anymore. Honestly disappointed with how I am treated
TS
TRACY S's update02 Dec 2025, 14:30
Reviewer Update
I have been without internet access for over 24 hours and no one is willing to help. I made calls, logged tickets WhatsApp chat but no one has the audacity to call me or send a technician to come look at the problem. I don't think it's fair how I have been treated. Working from home and no productivity due to Metrofibre. I don't think I want to be their customer anymore. Honestly disappointed with how I am treated
MetroFibre Networx's replyOfficial
02 Dec 2025, 14:37Good day,
We sincerely apologize for the experience you’ve had and the poor service you encountered. To assist you better, could you please send us an email elaborating on the issue to ***? Once we receive your email, we will ensure that your concerns are addressed promptly.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologize for the experience you’ve had and the poor service you encountered. To assist you better, could you please send us an email elaborating on the issue to ***? Once we receive your email, we will ensure that your concerns are addressed promptly.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Dec 2025, 14:37
Official
Good day,
We sincerely apologize for the experience you’ve had and the poor service you encountered. To assist you better, could you please send us an email elaborating on the issue to ***? Once we receive your email, we will ensure that your concerns are addressed promptly.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologize for the experience you’ve had and the poor service you encountered. To assist you better, could you please send us an email elaborating on the issue to ***? Once we receive your email, we will ensure that your concerns are addressed promptly.
Thank you for your patience and understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
TS
TRACY S's updateReviewer Update
02 Dec 2025, 14:44I have sent more than 10 emails already so why must I sent more emails
TS
TRACY S's update02 Dec 2025, 14:44
Reviewer Update
I have sent more than 10 emails already so why must I sent more emails
TS
TRACY S's updateReviewer Update
02 Dec 2025, 14:45I have sent an email to your complaints department and they promised to help
TS
TRACY S's update02 Dec 2025, 14:45
Reviewer Update
I have sent an email to your complaints department and they promised to help
MetroFibre Networx's replyOfficial
02 Dec 2025, 14:49We will check and advise accordingly, and we will also call you shortly.
MetroFibre Networx's reply02 Dec 2025, 14:49
Official
We will check and advise accordingly, and we will also call you shortly.
TS
TRACY S's updateReviewer Update
02 Dec 2025, 17:23I am with the technician here at my house waiting for office to respond to his messages. No one is responding and he's struggling to call the office. Metrofibre is useless. I told him he's not leaving until I'm sorted because this is out of control. I need this to be fixed and sorted today
TS
TRACY S's update02 Dec 2025, 17:23
Reviewer Update
I am with the technician here at my house waiting for office to respond to his messages. No one is responding and he's struggling to call the office. Metrofibre is useless. I told him he's not leaving until I'm sorted because this is out of control. I need this to be fixed and sorted today