bad service

my line has been down since the 9th no one is communicating as to what its happening you must first call them when i did the fibre i was told my service provider is gigago now they blaming vumatel .metro fibre doesnt want to take ownership they tell you about vumatel must send emails to them .because they dnt have contact details for vumatel but the ywork with them .send a technician no one told me the line will be down and i pay for this service