LL
Lelo L
1 reviews | Active since Apr 2024
10 Jun 2025, 12:39
Bad Service . Disappointed Again .
Hi Metro Fibre,
I cancelled your services last year because of bad service , one of your consultant called me back to reinstate the account, but now i feel like this was pointless
I cannot believe we are back at this again , no communication whatsoever . You dont even answer your calls .
How can you send me an sms to make payment the very same day , why was this not communication in the beginning of the month ??????
A proof of payment was sent to you, no body bothered to acknowledge my email. A now we are laterally back at this ......
Iyoooooh! Let me know if no longer wish to assist please...
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Replies (1)0
Replies (1)MetroFibre Networx's replyOfficial
10 Jun 2025, 13:15Dear Lelo,
Thank you for sharing your concerns with us.
We are currently reviewing your billing details and communication history to fully understand the situation. Our team is committed to resolving this matter thoroughly and ensuring it is handled to your satisfaction.
We will keep you updated as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us.
We are currently reviewing your billing details and communication history to fully understand the situation. Our team is committed to resolving this matter thoroughly and ensuring it is handled to your satisfaction.
We will keep you updated as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Jun 2025, 13:15
Official
Dear Lelo,
Thank you for sharing your concerns with us.
We are currently reviewing your billing details and communication history to fully understand the situation. Our team is committed to resolving this matter thoroughly and ensuring it is handled to your satisfaction.
We will keep you updated as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us.
We are currently reviewing your billing details and communication history to fully understand the situation. Our team is committed to resolving this matter thoroughly and ensuring it is handled to your satisfaction.
We will keep you updated as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
