Bad service!!!!!!

Bad, bad service!!!!!

On the 26/12/2022 I made a card payment to top up my account with the R400(30 days package and 15 days later my account is still not topped up. I am forced to purchase daily access for R20 on top of the payment already made.

Steps taken: 1. Sent bank statement as proof of payment. 2. Finance staff staff on leave and will only be in the office on 09/01/2023. 3. Called on the 9th and was told they're working on it. 4. Called again(every 3 hours) on 11/01/2023, the finance manager is not available to take my call.

Can you guys please come get your router and refund me my money, else I'm gonna pawn it and get my money and a new service provider and will not be held accountable for any breach.