TS
Teglar S
1 reviews | Active since Dec 2024
24 Dec 2024, 08:32
Bad service
I have been using metro fibre for the past 36 months and every month I have a problem of my line being cut within the end of the month, I literally only get their services for 2 weeks of each month. Literally!
Right now my line has been down for the past 3 days, it’s the fourth day today and nothing has been done.
I have 2 reference numbers of 532100 and 532099 since Friday morning I was told they are working on my case it’s Monday afternoon now no one in their office is at least picking up the phone
I am really frustrated
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Replies (1)
MetroFibre Networx's replyOfficial
24 Dec 2024, 08:57Dear Teglar Shabalala
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you and the inconvenience this has caused.
We understand how frustrating it must be to face ongoing issues with your connection. Please be assured that your query is currently with our contractors, and we have escalated the matter, requesting them to contact you urgently to resolve the issue.
We will continue to monitor the situation closely and keep you updated with any progress. If you have any further questions or concerns, please don’t hesitate to reply to this email or reach out to us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you and the inconvenience this has caused.
We understand how frustrating it must be to face ongoing issues with your connection. Please be assured that your query is currently with our contractors, and we have escalated the matter, requesting them to contact you urgently to resolve the issue.
We will continue to monitor the situation closely and keep you updated with any progress. If you have any further questions or concerns, please don’t hesitate to reply to this email or reach out to us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Dec 2024, 08:57
Official
Dear Teglar Shabalala
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you and the inconvenience this has caused.
We understand how frustrating it must be to face ongoing issues with your connection. Please be assured that your query is currently with our contractors, and we have escalated the matter, requesting them to contact you urgently to resolve the issue.
We will continue to monitor the situation closely and keep you updated with any progress. If you have any further questions or concerns, please don’t hesitate to reply to this email or reach out to us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in assisting you and the inconvenience this has caused.
We understand how frustrating it must be to face ongoing issues with your connection. Please be assured that your query is currently with our contractors, and we have escalated the matter, requesting them to contact you urgently to resolve the issue.
We will continue to monitor the situation closely and keep you updated with any progress. If you have any further questions or concerns, please don’t hesitate to reply to this email or reach out to us directly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations