Bad Service

On Wednesday the 26 June 2024 a metrofibre technician was in our complex to fix another unit's line and in the process of fixing their line they did something and now our line has been down since Wednesday as well. We logged a call and have called metrofibre many times but till today, the 01 July 2024, nothing has been done. We even got a call from metrofibre on Thursday asking if we would be available between 14.30 - 15.00 for a technician to come out we indicated we would be yet no one came. The call center keeps saying, "the work hasn't been approved." This is very bad service from metrofibre side as we work from home and require internet. We have had to resort to using data yet we still paying for the fibre which is absolutely infuriating and frustrating