1 reviews | Active since Jan 2022
Bad Service
When it is working, the fibre is great. However, we live in a complex of 28 Units where we have regular issue with some units not having connectivity.
I have now been without a Service for 3 days, and no feedback from Metrofibre.
I deal with them through Cool Ideas, and they have raised my current call, and are following up, but so far no one from Metrofibre has contacted me!
Both my wife and I work from home - so having a stable and reliable network is critical to us. Let alone to the other 27 units who have also had issues.
This has been an issue in our complex for a long time, and nothing seems to have been done to resolve our issues.
We are now starting to look at moving our Complex to another fibre supplier as it is obvious that Metrofibre is more interested in collecting money than providing a reliable service...
Thank you for taking the time to share your feedback.
We understand the seriousness of the service disruptions you're experiencing, especially in a work-from-home environment where reliable connectivity is essential. The concerns you've raised regarding your complex and the ongoing connectivity issues are completely valid and require urgent attention.
We have noted your comments and are looking into the matter as a priority. Our team is actively working with Cool Ideas to investigate the root cause of the recurring issues in your complex. We will provide further feedback and updates as soon as we have more information.
Ensuring consistent service and proper communication is important to us, and your experience will be used to drive improvements where necessary. We appreciate your patience while we address this issue.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
We understand the seriousness of the service disruptions you're experiencing, especially in a work-from-home environment where reliable connectivity is essential. The concerns you've raised regarding your complex and the ongoing connectivity issues are completely valid and require urgent attention.
We have noted your comments and are looking into the matter as a priority. Our team is actively working with Cool Ideas to investigate the root cause of the recurring issues in your complex. We will provide further feedback and updates as soon as we have more information.
Ensuring consistent service and proper communication is important to us, and your experience will be used to drive improvements where necessary. We appreciate your patience while we address this issue.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations