TM
Tshediso M
1 reviews | Active since Nov 2018
24 Jun 2023, 11:19
Bad Service
It's been 5 days without connection, phoned metrofiber contact center and nobody could assist other than being told technicians are aware of the problem of outage @Clayville ext 76, or mail your problem to support. I mail the problem to their support and they tell me that i have mailed the wrong department. Frustrating. How do we recommend you to potential customers if you provide a service like this.
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Replies (2)TM
Tshediso M's updateReviewer Update
28 Jun 2023, 15:41Good day. I am still waiting for technicians to fix my problem, saw them in the area, promised to come and check but they never came and I gave them( two vans) the trouble ticket number.
TM
Tshediso M's update28 Jun 2023, 15:41
Reviewer Update
Good day. I am still waiting for technicians to fix my problem, saw them in the area, promised to come and check but they never came and I gave them( two vans) the trouble ticket number.
TM
Tshediso M's updateReviewer Update
29 Jun 2023, 08:52The problem is still not resolved despite promises and a couple of trouble tickets being issued, today is the 9th day since I went offline. Saw technicians in the area but still problem is not resolved. Phoned the support, they are still clueless in terms of the problem, keep on issuing the same trouble tickets. Very bad service by Metrofiber.
TM
Tshediso M's update29 Jun 2023, 08:52
Reviewer Update
The problem is still not resolved despite promises and a couple of trouble tickets being issued, today is the 9th day since I went offline. Saw technicians in the area but still problem is not resolved. Phoned the support, they are still clueless in terms of the problem, keep on issuing the same trouble tickets. Very bad service by Metrofiber.