LD
Lungelwa D
1 reviews | Active since Dec 2013
09 Jan 2025, 20:12
Bad Service
I have a month to month account with Metrofibre, account number LUN943, then i could not pay for one other month and they disconnected y line now aren't they billing me for services that am not using? Goodbuy to them and hello Rain because with Rain if you do not pay they disconnect you and the bill does not accumulate, what nonsense is this with Metro fibre?
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MetroFibre Networx's replyOfficial
09 Jan 2025, 20:28Dear Lungelwa Dinde
I would like to sincerely apologize for the frustration you've experienced with your Metrofibre account (LUN943). I completely understand your concern regarding being billed for services that you are not using, especially after your account was disconnected.
As part of our month-to-month service model, even if your account is suspended, billing will continue unless the service is canceled before your next billing cycle. I understand this may not be the most straightforward approach, especially when compared to other providers, where billing ceases immediately after disconnection.
We will be requesting our accounts team to liaise with you directly to ensure full clarity and address this issue as quickly as possible. Please bear with us while we work on resolving this for you.
Once again, I apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jan 2025, 20:28
Official
Dear Lungelwa Dinde
I would like to sincerely apologize for the frustration you've experienced with your Metrofibre account (LUN943). I completely understand your concern regarding being billed for services that you are not using, especially after your account was disconnected.
As part of our month-to-month service model, even if your account is suspended, billing will continue unless the service is canceled before your next billing cycle. I understand this may not be the most straightforward approach, especially when compared to other providers, where billing ceases immediately after disconnection.
We will be requesting our accounts team to liaise with you directly to ensure full clarity and address this issue as quickly as possible. Please bear with us while we work on resolving this for you.
Once again, I apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations