BAD SERVICE

Poor service on the Finance side - Poor communicatio or rather communication does not exist.

I join metrofibre sometime in mid Jan 2024, have'nt had problem with the wifi which is a plus. But then I ask for my invoice on friday 9th Feb which I receive on the 10th Feb for the amount R1256.54 which I paid R1257.00 to clear immediately on Monday 12 Feb. My subscription was disconnected on the same Monday which I emailed the Finance department to update my record and reconnect my service.

Until today 14th my service is still off. Miscommunication, I'm still receeving emails that my account is in arrears, SMS i got tuesday sayin I must pay R1256.54 which I already paid. Today I received another email saying I'm in arrears for R-0.46 still dont understand. Its back and forth emails with no Help!!!

My Ticket 175433 - *** NOT HAPPY.