Bad service by Metrofibre Finance Department

I recieved a suspension notice on my account. The suspension was due to outstanding fees to the service provider. I immediately called and requested that they review the account as no premiums were skipped

I have never missed a single premium on my account. I have contacted them on multiple occasions and provided proofs for all payments made apart from the debit orders but to my surprise my connection has been suspended. I am extremely concerned with capability of their finance team to manage people's accounts

I am not getting any assistance with their call centre as they keep asking to resend the same documentation over and over again. This is extremely frustrating