DM
Dumisani M
1 reviews | Active since Jul 2020
12 Dec 2025, 14:10
Bad service by metro fiber network
Requested a service which was immediately installed but requested to start in January 2026 as I am currently contracted to another network. To my surprise service activated immediately to what I thought was just for me to test if all is good. Phoned consultant and send wastapp with no avai. The service is pathetic and will for no client takes this network.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
12 Dec 2025, 14:37Dear Dumisani Mbatsha
We apologize for the inconvenience caused by the early activation of your service. This situation should not have occurred based on your request for the service to begin in January 2026.
Your concern has been escalated to the relevant department for urgent review to ensure the activation and billing are corrected according to your initial agreement. Our team will make contact as soon as feedback is available.
Thank you for bringing this to our attention — we are committed to resolving it promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We apologize for the inconvenience caused by the early activation of your service. This situation should not have occurred based on your request for the service to begin in January 2026.
Your concern has been escalated to the relevant department for urgent review to ensure the activation and billing are corrected according to your initial agreement. Our team will make contact as soon as feedback is available.
Thank you for bringing this to our attention — we are committed to resolving it promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Dec 2025, 14:37
Official
Dear Dumisani Mbatsha
We apologize for the inconvenience caused by the early activation of your service. This situation should not have occurred based on your request for the service to begin in January 2026.
Your concern has been escalated to the relevant department for urgent review to ensure the activation and billing are corrected according to your initial agreement. Our team will make contact as soon as feedback is available.
Thank you for bringing this to our attention — we are committed to resolving it promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We apologize for the inconvenience caused by the early activation of your service. This situation should not have occurred based on your request for the service to begin in January 2026.
Your concern has been escalated to the relevant department for urgent review to ensure the activation and billing are corrected according to your initial agreement. Our team will make contact as soon as feedback is available.
Thank you for bringing this to our attention — we are committed to resolving it promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations