Bad Service Before Installation

I enquired with Metrofibre for a secondary line in March. I explained to the sales agent I spoke to, Linda Nkosi was her name who was EXCELLENT. She was super helpful, professional, and informative. We did the application and I emphasized multiple times, I work from home and will need the internet ASAP as my current ISP is one I'm not happy with. We spoke and my application went through. On Wednesday 8th April MYA came to do the installation, and it was an absolute **** show.

MYA was supposed to arrive at 8:30am as agreed upon. I did explain that I had an appointment at 10am and would like them to be here so I can explain where the router and ONT will be placed. They arrive at 9am. The contractors went outside to find the boundary box, I ended up missing my appointment as they were walking around out the yard for a whole hour. When I went to enquire, they tell me there is no boundary box and they are waiting on a map. I had to Whatsapp the number to ask about the map and the agent told me that I have no boundary box and they will have to place an order in, they spent 2 hours sitting out my gate and talking. I couldn't find the contractos. I ended up messaging MYA to tell them I'm leaving and to tell their contractors to get their van. I informed Linda who was in a meeting via email who could only tell me it's been escalated and she cannot do much from her side.

It is now April 13. I have heard NOTHING from Metrofibre, or MYA. At this point I am back to shopping around for a different ISP because if this is the service BEFORE installation, I am not looking forward to being a customer.