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DONALD M

1 reviews | Active since Feb 2020

18 Oct 2022, 08:09

Bad service

Bad service

0
Replies (9)
MetroFibre Networx
MetroFibre Networx's reply18 Oct 2022, 08:12
Official
Dear Donald

Thank you for rating our services.

Please note that an agent will be in contact to assist accordingly.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply18 Oct 2022, 08:25
Official
Dear Donald 

Thank you for taking our calls.

Please note that as discussed, the issue has been escalated to the finance department. 

The Finance department will be in contact to assist you accordingly with payment arrangements. 

Furthermore, we see that your account is now active and up and running.


Kind Regards,
MetroFibre
DM
DONALD M's update19 Oct 2022, 14:18
Reviewer Update
Hi can you please unsaspend my account I need network busy with online test, why did you suspended my account if you don't need me as a client please let me know I can't suffer like this I am paying for this service
DM
DONALD M's update19 Oct 2022, 14:18
Reviewer Update
Please help urgently
MetroFibre Networx
MetroFibre Networx's reply19 Oct 2022, 14:40
Official
Dear Donald 

Please note that our financial manager will make contact with you at 15:30 today.

Kind Regards
MetroFibre
DM
DONALD M's update19 Oct 2022, 14:49
Reviewer Update
Noted. Thank you
MetroFibre Networx
MetroFibre Networx's reply19 Oct 2022, 15:15
Official
Dear Donald 

You are welcome.

Kind Regards
MteroFibre
DM
DONALD M's update20 Oct 2022, 06:03
Reviewer Update
What's the name of finance manager who was supposed to call me yesterday at 15:30. I waited no one calls me now I understand why junior staff members they learned it from ************* so called manager.
MetroFibre Networx
MetroFibre Networx's reply20 Oct 2022, 08:07
Official
Dear Donald 

Thank you for taking our calls.

Please note that you will be contacted at 16h00 as per your request. 

Kind Regards,
MetroFibre