1 reviews | Active since May 2017
Bad service
BAD SERVICE AND BAD ATTITUDE The 4th complaint in 4 weeks, but this company just don't care. I have now spoken to 11 staff members to try and sort out my issue, but to NO avail. Emaine / Hannah - 3 times / Karabo / Tracy - 2 times / Thumelo / Chene / Musi / Kubeka / Esmeralda - No one can give me an answer, and if they cant they simply just put the phone down in your ear or cut you off. Easy way out This morning my daughter was informed I have cancelled the service in March - But it worked until this morning? and I have been paying the account ? So how can it be cancelled. You are not allowed to speak to customer care or support - that is the Metrofibre policy - Wow So how can a paying client get service out of this organization? Complaints even here on Hello Peter means nothing to them, so what next?
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
Kind Regards
MetroFibre
Thank you for taking our call,
Please note that this matter is being investigated we will revert with feedback.
Kind Regards
MetroFibre
Thank you for taking our call,
Please note that this matter is being investigated we will revert with feedback.
Kind Regards
MetroFibre
Again just lies and more lies - Margaret called me after the message yesterday and promised she will call back in 10 minutes - It is now 24 hours later, no call, no feedback, nothing.
My service came back on yesterday afternoon, and now went off again, again during the time of exam of my daughter.
What more can be done, how do a paying customer of 6 years, not 1 day in arears get treated this way and no-one senior is willing to receive an E-mail from me or I am not allowed to speak to any supervisor or manager?
What stand me to do.
Where do I go to assistance? I understand you are a South African business and it seem that as most of the rest you are happy with bad service and just do not care about your customers.
Regards
Again just lies and more lies - Margaret called me after the message yesterday and promised she will call back in 10 minutes - It is now 24 hours later, no call, no feedback, nothing.
My service came back on yesterday afternoon, and now went off again, again during the time of exam of my daughter.
What more can be done, how do a paying customer of 6 years, not 1 day in arears get treated this way and no-one senior is willing to receive an E-mail from me or I am not allowed to speak to any supervisor or manager?
What stand me to do.
Where do I go to assistance? I understand you are a South African business and it seem that as most of the rest you are happy with bad service and just do not care about your customers.
Regards
Kindly note that the activation has been pushed to install repair one of the technicians will contact you to schedule an appointment.
Kind regards
Metrofibre
Kindly note that the activation has been pushed to install repair one of the technicians will contact you to schedule an appointment.
Kind regards
Metrofibre