Bad Service.

Metrofibre were the best. I must be honest with you'll, but their services deteriorated very fast. I am a little over 2years a client of theirs and had issues with their services almost immediately after installing my Fiber connection. I complained to their offices and some-one suggested that I upgrade my current service which was a 20meg line to a 40meg line. Needless to say, I still experience the same issue. Now 2 years later it is even worse. My modem is installed in the lounge, and it is working fairly ok. Signal strength is between 30/38 Upload and Download is about the same. However, when you do tests throughout the house you find that I have 08 Upload to 0 Download speeds in my bedrooms. I am trying to get some-one out like a technician but it is a mission. For the last 2 years I was unable to speak to a Team-leader or Manager as they always in meetings or busy with clients and they would call me back but to date I am still waiting. We experience a lot of outages in the area as well sometimes up to 5days at a time, and you can imagine the nightmare if you work from home. People are working for large corporate companies such as petrol chemical and banks, and our employers require stable connectivity since we said that can manage to work from home. Their managers and Team leaders never get back to you, and they will send you an e-mail requesting this or that, that I don't have then they will close your request or call. I am really very disappointed and even consider looking for an alternate service provider.