MS
Marietjie S
1 reviews | Active since Jan 2020
14 Nov 2024, 19:36
Bad service
Very bad service. Waited 4 weeks for installation after change of address! After installation I have been informed that I will be phoned back at 19:00. 19:15 I had to phone MetrFiber just to be informed to wait another 24hours!
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 Nov 2024, 20:02Dear Marietjie
Thank you for taking my call and for discussing your concerns regarding your recent installation experience with us. I truly appreciate the time you've taken to address these issues, and I apologize for the inconvenience and delays you've encountered.
To ensure we resolve this matter promptly, I’ve raised fault ticket 490518 with our Activations Management Team for immediate attention and feedback. We’re prioritizing this to get your service activated and running as quickly as possible.
Thank you once again for your patience and cooperation as we work diligently to resolve your concerns.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking my call and for discussing your concerns regarding your recent installation experience with us. I truly appreciate the time you've taken to address these issues, and I apologize for the inconvenience and delays you've encountered.
To ensure we resolve this matter promptly, I’ve raised fault ticket 490518 with our Activations Management Team for immediate attention and feedback. We’re prioritizing this to get your service activated and running as quickly as possible.
Thank you once again for your patience and cooperation as we work diligently to resolve your concerns.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Nov 2024, 20:02
Official
Dear Marietjie
Thank you for taking my call and for discussing your concerns regarding your recent installation experience with us. I truly appreciate the time you've taken to address these issues, and I apologize for the inconvenience and delays you've encountered.
To ensure we resolve this matter promptly, I’ve raised fault ticket 490518 with our Activations Management Team for immediate attention and feedback. We’re prioritizing this to get your service activated and running as quickly as possible.
Thank you once again for your patience and cooperation as we work diligently to resolve your concerns.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking my call and for discussing your concerns regarding your recent installation experience with us. I truly appreciate the time you've taken to address these issues, and I apologize for the inconvenience and delays you've encountered.
To ensure we resolve this matter promptly, I’ve raised fault ticket 490518 with our Activations Management Team for immediate attention and feedback. We’re prioritizing this to get your service activated and running as quickly as possible.
Thank you once again for your patience and cooperation as we work diligently to resolve your concerns.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MS
Marietjie S's updateReviewer Update
14 Nov 2024, 20:34Thank you for YOUR service. I don't understand why we need to fight and report the bad service before anything is done. We are awaiting the call back as promised.
MS
Marietjie S's update14 Nov 2024, 20:34
Reviewer Update
Thank you for YOUR service. I don't understand why we need to fight and report the bad service before anything is done. We are awaiting the call back as promised.
MetroFibre Networx's replyOfficial
14 Nov 2024, 20:48Dear Marietjie
Thank you for your patience
I will be in contact to assist with further updates as soon as we have received feedback from our activations team.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for your patience
I will be in contact to assist with further updates as soon as we have received feedback from our activations team.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Nov 2024, 20:48
Official
Dear Marietjie
Thank you for your patience
I will be in contact to assist with further updates as soon as we have received feedback from our activations team.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for your patience
I will be in contact to assist with further updates as soon as we have received feedback from our activations team.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MS
Marietjie S's updateReviewer Update
14 Nov 2024, 21:05Thank you Marilize
MS
Marietjie S's update14 Nov 2024, 21:05
Reviewer Update
Thank you Marilize