PL
Patrick L
1 reviews | Active since Feb 2017
23 Mar 2026, 12:07
Bad service
I can not work. Tried to contact them. Got assisted by AI agent who wasted my time. Finally been told to wait for 24 to 48 hours to get assisted by a contractor to firstly check. Time that I do not have. We work from home. We do not pay internet to watch netflix!!! On top of that finally get agent with no empathy giving the same information
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Replies (1)
MetroFibre Networx's replyOfficial
23 Mar 2026, 12:43Dear Patrick
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the contractor to contact you urgently to arrange an appointment and assist with resolving the issue.
We understand the impact this has on your ability to work and will continue to monitor the matter to ensure it is attended to as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the contractor to contact you urgently to arrange an appointment and assist with resolving the issue.
We understand the impact this has on your ability to work and will continue to monitor the matter to ensure it is attended to as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply23 Mar 2026, 12:43
Official
Dear Patrick
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the contractor to contact you urgently to arrange an appointment and assist with resolving the issue.
We understand the impact this has on your ability to work and will continue to monitor the matter to ensure it is attended to as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
Please be advised that we have requested the contractor to contact you urgently to arrange an appointment and assist with resolving the issue.
We understand the impact this has on your ability to work and will continue to monitor the matter to ensure it is attended to as quickly as possible.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations