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LM
Lindiwe M

1 reviews | Active since Oct 2022

28 Oct 2022, 15:42

Bad service

I was told that activation of fibre would take 24-48 hours from installation. It has now been two weeks and I am not getting any feedback

0
Replies (12)
MetroFibre Networx
MetroFibre Networx's reply28 Oct 2022, 16:03
Official
Dear Lindiwe

Thank you for rating our services.

Please note that the issue above will be investigated, and a representative will contact you to offer feedback.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply28 Oct 2022, 16:13
Official
Dear Lindiwe

Thank you for taking our call.

Please note that the issue has been escalated to a contractor to assist you accordingly.

Should you have further questions please contact us on the number we provided, and an agent will be able to assist further.

Kind Regards,
MetroFibre
LM
Lindiwe M's update31 Oct 2022, 12:04
Reviewer Update
I regret signing up with metrofibre you are not taking your customers serious it's been two weeks all I hear is "we are waiting for feedback from the relevant department"
MetroFibre Networx
MetroFibre Networx's reply31 Oct 2022, 13:39
Official
Dear Lindiwe

Please note that a contractor has scheduled an appointment to assist you at 15h00 today.

Kind Regards,
MetroFibre
LM
Lindiwe M's update01 Nov 2022, 11:34
Reviewer Update
No one came yesterday I waited the whole day..
MetroFibre Networx
MetroFibre Networx's reply01 Nov 2022, 11:41
Official
Dear Lindiwe

We apologize for the delay.

Please note that the maintenance department has confirmed that you will be contacted and assisted today.

Kind Regards,
MetroFibre
LM
Lindiwe M's update01 Nov 2022, 15:53
Reviewer Update
Metrofibre I'm still waiting...
MetroFibre Networx
MetroFibre Networx's reply01 Nov 2022, 16:12
Official
Dear Lindiwe 

Thank you for taking our call.

Please note that technicians are working to restore the fibre cable in your area. 

They will not be entering your residence for this process.

The issue will be resolved today or latest tomorrow.

Thank you for your patience.

Kind Regards,
MetroFibre
LM
Lindiwe M's update02 Nov 2022, 13:21
Reviewer Update
What are you going to tell me today because I'm still waiting for feedback..
MetroFibre Networx
MetroFibre Networx's reply02 Nov 2022, 13:32
Official
Dear Lindiwe

Please note that the technicians are on-site working to restore the cables.

Unfortunately, there is a significant breakage, and it has taken longer than expected.

Kind Regards,
MetroFibre
LM
Lindiwe M's update03 Nov 2022, 09:47
Reviewer Update
Bull**** service you deliver!!?it took you 3months to install fibre and now this.. what's your story today?
MetroFibre Networx
MetroFibre Networx's reply10 Nov 2022, 11:30
Official
Dear Lindiwe

Please note that we are unable to complete the process of restoring services in your area due to forums not allowing work to proceed.

Until further notice, the area is on hold.

we will keep you updated.

Kind Regards,
MetroFibre