AW
Anja W
1 reviews | Active since Nov 2024
08 Nov 2024, 10:32
Bad service and Terrible Communication.
If I could 0 stars I would.
It has been 8 days since I logged my ticket with Metro Fiber Connect and still, I can't log onto my profile or connect.
They don't communicate at all and give you the same answer every time you follow up on your ticket.
I am actively looking for a new provider.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Nov 2024, 11:03Dear Anja,
Thank you for reaching out, and please accept our sincere apologies for the extended delay in resolving your issue. We understand how frustrating this experience has been and regret that we have not provided the timely assistance you deserve.
Your query is currently with our Network Operations Center (NOC) department, who are prioritizing this matter and working urgently to resolve it. Our team is committed to ensuring you can log into your profile and connect without further delay.
We are also taking steps to improve our communication and follow-up processes to keep you better informed. Thank you for your patience, and please know that we are here to support you through this resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and please accept our sincere apologies for the extended delay in resolving your issue. We understand how frustrating this experience has been and regret that we have not provided the timely assistance you deserve.
Your query is currently with our Network Operations Center (NOC) department, who are prioritizing this matter and working urgently to resolve it. Our team is committed to ensuring you can log into your profile and connect without further delay.
We are also taking steps to improve our communication and follow-up processes to keep you better informed. Thank you for your patience, and please know that we are here to support you through this resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Nov 2024, 11:03
Official
Dear Anja,
Thank you for reaching out, and please accept our sincere apologies for the extended delay in resolving your issue. We understand how frustrating this experience has been and regret that we have not provided the timely assistance you deserve.
Your query is currently with our Network Operations Center (NOC) department, who are prioritizing this matter and working urgently to resolve it. Our team is committed to ensuring you can log into your profile and connect without further delay.
We are also taking steps to improve our communication and follow-up processes to keep you better informed. Thank you for your patience, and please know that we are here to support you through this resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and please accept our sincere apologies for the extended delay in resolving your issue. We understand how frustrating this experience has been and regret that we have not provided the timely assistance you deserve.
Your query is currently with our Network Operations Center (NOC) department, who are prioritizing this matter and working urgently to resolve it. Our team is committed to ensuring you can log into your profile and connect without further delay.
We are also taking steps to improve our communication and follow-up processes to keep you better informed. Thank you for your patience, and please know that we are here to support you through this resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AW
Anja W's updateReviewer Update
12 Nov 2024, 12:09My issue is still not resolved.
It has been 12 days. I still have to call every time I want an update on my ticket.
When I request to talk to a manager or the so-called operation department that is working on my ticket I get placed on hold or told that the ops department does not speak to customers.
I have sent two emails to the complaints department, and they too are not responding to my emails.
By this point, I am in tears of frustration.
It has been 12 days. I still have to call every time I want an update on my ticket.
When I request to talk to a manager or the so-called operation department that is working on my ticket I get placed on hold or told that the ops department does not speak to customers.
I have sent two emails to the complaints department, and they too are not responding to my emails.
By this point, I am in tears of frustration.
AW
Anja W's update12 Nov 2024, 12:09
Reviewer Update
My issue is still not resolved.
It has been 12 days. I still have to call every time I want an update on my ticket.
When I request to talk to a manager or the so-called operation department that is working on my ticket I get placed on hold or told that the ops department does not speak to customers.
I have sent two emails to the complaints department, and they too are not responding to my emails.
By this point, I am in tears of frustration.
It has been 12 days. I still have to call every time I want an update on my ticket.
When I request to talk to a manager or the so-called operation department that is working on my ticket I get placed on hold or told that the ops department does not speak to customers.
I have sent two emails to the complaints department, and they too are not responding to my emails.
By this point, I am in tears of frustration.
MetroFibre Networx's replyOfficial
12 Nov 2024, 14:14Dear Anja,
Thank you for your patience, and we apologize for the delay in resolving your query. We understand how important it is to have this matter addressed promptly.
We have followed up with our Network Operations Center (NOC) team, and they are still actively working on the issue. Please rest assured that your query is a priority, and as soon as we receive further feedback, we will update you immediately.
Thank you again for your understanding. If there’s anything further you need in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and we apologize for the delay in resolving your query. We understand how important it is to have this matter addressed promptly.
We have followed up with our Network Operations Center (NOC) team, and they are still actively working on the issue. Please rest assured that your query is a priority, and as soon as we receive further feedback, we will update you immediately.
Thank you again for your understanding. If there’s anything further you need in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 14:14
Official
Dear Anja,
Thank you for your patience, and we apologize for the delay in resolving your query. We understand how important it is to have this matter addressed promptly.
We have followed up with our Network Operations Center (NOC) team, and they are still actively working on the issue. Please rest assured that your query is a priority, and as soon as we receive further feedback, we will update you immediately.
Thank you again for your understanding. If there’s anything further you need in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and we apologize for the delay in resolving your query. We understand how important it is to have this matter addressed promptly.
We have followed up with our Network Operations Center (NOC) team, and they are still actively working on the issue. Please rest assured that your query is a priority, and as soon as we receive further feedback, we will update you immediately.
Thank you again for your understanding. If there’s anything further you need in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations