Bad service and nonexistent fibre connection

We have asked Vodacom to be placed on fibre at the begining of January 2023 as myself and family are all working from home. Once it was approved all sould have moved along smoothly. They are contracted to METROFIBRE.

Fistly the Router arrived from Vodacom and after that one of METROFIBRE's technicians brought the black box and said that they cannot install it, unless the white box had been installed. I asked the young man whether a cable would have to be put in, as we are currently connected with our neighbours cable. He assured me that no cable will have to be connected and that only the white box is required? They then left. Again another young technician came and then said that a cable will have to be installed as well as the white box before he can do any configuration??? He stated that all that needs to be done, is to connect a new cable to the existing cable that was connected to our neighbours and that they will then be able to complete the installation.He phoned the lady at the office and it sounded that she was not even aware that this was a new installation and the address was incorrect aswell?

People then came to install the cable and this young man advised that they cannot connect to the existing cable and thar a new one has to be laid????? Once done the white box was put in place and I was assured that within 3 days the remainder would be done.....I am still waiting. Our fist payment to Vodacom for R699 is due in 10 days and we have not have any connectivity whatsoever!!!!

What is wring with this company? No one knows what they are talking about and does not seem to care that this is now affecting all of our salaries?