Bad service and incompetence

Item: MetroFibre Networx
Rating: 2
Author: Lezette S

I cancelled my account with them on 9 Sept which they failed to do. It took them 3 days to figure that out and I then received an email to say that it will be cancelled 31 Oct 2024 and that I'll have to pay for Oct, which I did. However, it was cancelled as from this morning.....

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

05 Oct 2024, 11:32

Dear Lezette

Thank you for your feedback and for bringing your concerns to our attention.

We have received your complaint and have escalated the issue to our finance team for further investigation.

We sincerely apologize for the billing difficulties you have experienced and for any inconvenience caused by the delays in addressing this matter. Please be assured that we will keep you updated on the progress of your complaint.

If you have any further questions or concerns, please don’t hesitate to reach out to us via email using ticket 438363.

We are here to support you every step of the way.

Thank you for your patience and understanding.

Kind regards,
Phindile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply05 Oct 2024, 11:32

Official

Dear Lezette

Thank you for your feedback and for bringing your concerns to our attention.

We have received your complaint and have escalated the issue to our finance team for further investigation.

If you have any further questions or concerns, please don’t hesitate to reach out to us via email using ticket 438363.

We are here to support you every step of the way.

Thank you for your patience and understanding.

Kind regards,
Phindile
MetroFibre Complaints & Escalations