CW
Chantel W
1 reviews | Active since Sept 2012
29 Sept 2025, 11:36
Bad Service and Connection
I have recently moved and MetroFibre must have the most pathetic services. My line literally drops on average over 20 times a day which is so annoying and frustrating and extremely unprofessional when dealing with my clients on teams for a full 9 hrs a day. I logged a call with Afrihost last week and still awaiting someone to call me back from MetroFibre.
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Replies (1)
MetroFibre Networx's replyOfficial
29 Sept 2025, 12:11Dear Chantel,
Thank you for reaching out and bringing your concerns to our attention. We appreciate the time you’ve taken to provide detailed feedback regarding your recent experience with your service.
We are currently reviewing the issues you have highlighted, including the frequent connectivity interruptions and the delayed follow-up from our team. Our technical team is actively investigating to determine the root cause and identify the appropriate steps to address the matter.
We will be in touch to share updates and feedback as soon as information becomes available. Your patience and cooperation during this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We appreciate the time you’ve taken to provide detailed feedback regarding your recent experience with your service.
We are currently reviewing the issues you have highlighted, including the frequent connectivity interruptions and the delayed follow-up from our team. Our technical team is actively investigating to determine the root cause and identify the appropriate steps to address the matter.
We will be in touch to share updates and feedback as soon as information becomes available. Your patience and cooperation during this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Sept 2025, 12:11
Official
Dear Chantel,
Thank you for reaching out and bringing your concerns to our attention. We appreciate the time you’ve taken to provide detailed feedback regarding your recent experience with your service.
We are currently reviewing the issues you have highlighted, including the frequent connectivity interruptions and the delayed follow-up from our team. Our technical team is actively investigating to determine the root cause and identify the appropriate steps to address the matter.
We will be in touch to share updates and feedback as soon as information becomes available. Your patience and cooperation during this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We appreciate the time you’ve taken to provide detailed feedback regarding your recent experience with your service.
We are currently reviewing the issues you have highlighted, including the frequent connectivity interruptions and the delayed follow-up from our team. Our technical team is actively investigating to determine the root cause and identify the appropriate steps to address the matter.
We will be in touch to share updates and feedback as soon as information becomes available. Your patience and cooperation during this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations