mK
mokoke K
1 reviews | Active since Jun 2014
19 Dec 2024, 10:13
Bad service and ********* conduct
It has been frustrating year with Metrofibre and painful thing is their poor service and ********* conduct of lying when I followup of my outstanding query. I have been with out connection for greater part of November and again since first week of December. When I followup I am told that the entire line need to be repaired meanwhile all my neighbors are connected and it is only one house, how possible can that be. When you ask for credit for weeks that you have been without connection you are not assisted. This is really frustrating, very bad service.
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Replies (3)
MetroFibre Networx's replyOfficial
19 Dec 2024, 10:36Dear Mokoke Kgapho
Thank you for taking the time to write to us and for bringing your concerns to our attention. We sincerely apologize for the delay in assistance and any misinformation provided during your previous follow-ups. We understand how frustrating this experience has been for you, and we deeply regret the inconvenience caused.
We have escalated your query and confirmed that our contractors will contact you to arrange an appointment for tomorrow to repair and resolve your issue. Please be assured that we are prioritizing this matter to ensure it is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to improving your experience with Metrofibre. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to write to us and for bringing your concerns to our attention. We sincerely apologize for the delay in assistance and any misinformation provided during your previous follow-ups. We understand how frustrating this experience has been for you, and we deeply regret the inconvenience caused.
We have escalated your query and confirmed that our contractors will contact you to arrange an appointment for tomorrow to repair and resolve your issue. Please be assured that we are prioritizing this matter to ensure it is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to improving your experience with Metrofibre. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Dec 2024, 10:36
Official
Dear Mokoke Kgapho
Thank you for taking the time to write to us and for bringing your concerns to our attention. We sincerely apologize for the delay in assistance and any misinformation provided during your previous follow-ups. We understand how frustrating this experience has been for you, and we deeply regret the inconvenience caused.
We have escalated your query and confirmed that our contractors will contact you to arrange an appointment for tomorrow to repair and resolve your issue. Please be assured that we are prioritizing this matter to ensure it is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to improving your experience with Metrofibre. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to write to us and for bringing your concerns to our attention. We sincerely apologize for the delay in assistance and any misinformation provided during your previous follow-ups. We understand how frustrating this experience has been for you, and we deeply regret the inconvenience caused.
We have escalated your query and confirmed that our contractors will contact you to arrange an appointment for tomorrow to repair and resolve your issue. Please be assured that we are prioritizing this matter to ensure it is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to improving your experience with Metrofibre. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
mK
mokoke K's updateReviewer Update
19 Dec 2024, 11:08I hope so because on the 11 December 2024 your response was "It was esc to the contractor to make contact 39 min" till today I am still waiting and children struggling with streaming.
mK
mokoke K's update19 Dec 2024, 11:08
Reviewer Update
I hope so because on the 11 December 2024 your response was "It was esc to the contractor to make contact 39 min" till today I am still waiting and children struggling with streaming.
MetroFibre Networx's replyOfficial
19 Dec 2024, 13:17Dear Mokoke Kgapho
We can confirm that there is an appointment scheduled for tomorrow at eight thirty in the morning. The team will be on site to work on the line and resolve the issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We can confirm that there is an appointment scheduled for tomorrow at eight thirty in the morning. The team will be on site to work on the line and resolve the issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Dec 2024, 13:17
Official
Dear Mokoke Kgapho
We can confirm that there is an appointment scheduled for tomorrow at eight thirty in the morning. The team will be on site to work on the line and resolve the issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We can confirm that there is an appointment scheduled for tomorrow at eight thirty in the morning. The team will be on site to work on the line and resolve the issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations