JH
Johannes H
1 reviews | Active since Jun 2024
10 Oct 2025, 19:30
Bad service and bad aftersales service
Eversince I have joined Metro Fibre, I had internet problems. They first blamed me, since I did not use the right Fibre channel, when I insisted I have done everything they requested, they simply started ignoring my WhatsApp messages. We have a community group and on the group, METRO FIBRE have constant maintenance. What maintenance does Fibre need? The problem seems, METROFIBRE wants to sell a bigger package and if you do not buy this package, the client has to suffer. Rain has never given me hazzles like this. If they cannot help, they have to come and take their Fibre box out my house.
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MetroFibre Networx's replyOfficial
10 Oct 2025, 19:55Dear Johannes
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered since joining MetroFibre.
Please be assured that we have escalated your query to our WiFi/LAN department and requested urgent assistance to investigate and resolve the connectivity issues you’re experiencing. Our team will review your connection performance and reach out with feedback or to schedule any necessary checks.
We truly value your patience and understanding as we work to ensure your service performs optimally.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered since joining MetroFibre.
Please be assured that we have escalated your query to our WiFi/LAN department and requested urgent assistance to investigate and resolve the connectivity issues you’re experiencing. Our team will review your connection performance and reach out with feedback or to schedule any necessary checks.
We truly value your patience and understanding as we work to ensure your service performs optimally.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Oct 2025, 19:55
Official
Dear Johannes
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered since joining MetroFibre.
Please be assured that we have escalated your query to our WiFi/LAN department and requested urgent assistance to investigate and resolve the connectivity issues you’re experiencing. Our team will review your connection performance and reach out with feedback or to schedule any necessary checks.
We truly value your patience and understanding as we work to ensure your service performs optimally.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered since joining MetroFibre.
Please be assured that we have escalated your query to our WiFi/LAN department and requested urgent assistance to investigate and resolve the connectivity issues you’re experiencing. Our team will review your connection performance and reach out with feedback or to schedule any necessary checks.
We truly value your patience and understanding as we work to ensure your service performs optimally.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations