HP
Happy P
1 reviews | Active since May 2025
18 May 2026, 19:10
Bad service and agent are AI
My fibre has been cut off and I paid, Tried reaching out to them with no luck. I am not a happy customer and thinking of looking for another service provider. Their operation are AI not human being and this is frustrating 😔
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 May 2026, 19:20Dear Happy,
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption after payment, as well as the difficulty experienced in reaching support across available channels, have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify payment allocation and service reactivation status.
We are also reviewing the support engagement process to ensure appropriate assistance is provided through all channels.
Our team will be in contact with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption after payment, as well as the difficulty experienced in reaching support across available channels, have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify payment allocation and service reactivation status.
We are also reviewing the support engagement process to ensure appropriate assistance is provided through all channels.
Our team will be in contact with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 May 2026, 19:20
Official
Dear Happy,
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption after payment, as well as the difficulty experienced in reaching support across available channels, have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify payment allocation and service reactivation status.
We are also reviewing the support engagement process to ensure appropriate assistance is provided through all channels.
Our team will be in contact with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption after payment, as well as the difficulty experienced in reaching support across available channels, have been noted. This matter is currently being reviewed with the relevant billing and support teams to verify payment allocation and service reactivation status.
We are also reviewing the support engagement process to ensure appropriate assistance is provided through all channels.
Our team will be in contact with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
HP
Happy P's updateReviewer Update
18 May 2026, 19:25I would highly appreciate if this issue would be resolved ASAP because I need to do my school and work stuff
HP
Happy P's update18 May 2026, 19:25
Reviewer Update
I would highly appreciate if this issue would be resolved ASAP because I need to do my school and work stuff
HP
Happy P's updateReviewer Update
19 May 2026, 15:59 I’m very unhappy with this company. They are unreachable—I’ve sent emails and WhatsApp messages, but no assistance has been provided. I’m still without fibre, and I need it for work and for my kids’ school. This situation is extremely frustrating. They rely on AI for customer service with no human support, and it’s really disappointing.
HP
Happy P's update19 May 2026, 15:59
Reviewer Update
I’m very unhappy with this company. They are unreachable—I’ve sent emails and WhatsApp messages, but no assistance has been provided. I’m still without fibre, and I need it for work and for my kids’ school. This situation is extremely frustrating. They rely on AI for customer service with no human support, and it’s really disappointing.