NM
Noxolo M
1 reviews | Active since May 2017
14 May 2026, 14:28
Bad service
It's been 12 days without Connection they keep onnsyaing there is only one person who is doing the connections and I feel as if this person is doing this intentionally , I submitted a ticket last week Monday its already Friday but still no out come NOX321..its a metroconnect account ***
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 May 2026, 15:22Dear Noxolo
Thank you for bringing this matter to our attention, and we sincerely apologise for the prolonged inconvenience experienced.
Please note that we have requested our Maintenance Department to urgently assist and contact you to restore your connection. We will also be monitoring your query closely until it is fully resolved.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the prolonged inconvenience experienced.
Please note that we have requested our Maintenance Department to urgently assist and contact you to restore your connection. We will also be monitoring your query closely until it is fully resolved.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 May 2026, 15:22
Official
Dear Noxolo
Thank you for bringing this matter to our attention, and we sincerely apologise for the prolonged inconvenience experienced.
Please note that we have requested our Maintenance Department to urgently assist and contact you to restore your connection. We will also be monitoring your query closely until it is fully resolved.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the prolonged inconvenience experienced.
Please note that we have requested our Maintenance Department to urgently assist and contact you to restore your connection. We will also be monitoring your query closely until it is fully resolved.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
NM
Noxolo M's updateReviewer Update
15 May 2026, 08:03Good day
Yesterday i finally got thru to talk to someone who contact the agents in Beaufort west and they said they will try and go check the problem , may the call was arounf 3:30 in the afternoon , i waited no one pitched up no one comumicated with me .. I feel as if this is intetnional coming from the beaufort west Team
Yesterday i finally got thru to talk to someone who contact the agents in Beaufort west and they said they will try and go check the problem , may the call was arounf 3:30 in the afternoon , i waited no one pitched up no one comumicated with me .. I feel as if this is intetnional coming from the beaufort west Team
NM
Noxolo M's update15 May 2026, 08:03
Reviewer Update
Good day
Yesterday i finally got thru to talk to someone who contact the agents in Beaufort west and they said they will try and go check the problem , may the call was arounf 3:30 in the afternoon , i waited no one pitched up no one comumicated with me .. I feel as if this is intetnional coming from the beaufort west Team
Yesterday i finally got thru to talk to someone who contact the agents in Beaufort west and they said they will try and go check the problem , may the call was arounf 3:30 in the afternoon , i waited no one pitched up no one comumicated with me .. I feel as if this is intetnional coming from the beaufort west Team
NM
Noxolo M's updateReviewer Update
15 May 2026, 11:53Haike now i was on a call waited close to 25 minutes when finally this lady picked the Phone up she dropped the call on my ear . Caba Ngisicefe kodwa umsebenzi awenziwa nkosi yam . This is to much Shame . can i get someone to contact me
NM
Noxolo M's update15 May 2026, 11:53
Reviewer Update
Haike now i was on a call waited close to 25 minutes when finally this lady picked the Phone up she dropped the call on my ear . Caba Ngisicefe kodwa umsebenzi awenziwa nkosi yam . This is to much Shame . can i get someone to contact me
NM
Noxolo M's updateReviewer Update
28 May 2026, 15:43 Re-imbursedmentI would like to know I was disconnected for 14 days whilst I had bought Connection of a full month how am I going to be re-imbursed for the days that I had lost. I would appreciate it if I could be credited with a voucher ( 14 Days )
My account and details are as following
Noxolo Melani
***
Regards
My account and details are as following
Noxolo Melani
***
Regards
NM
Noxolo M's update28 May 2026, 15:43
Reviewer Update
Re-imbursedmentI would like to know I was disconnected for 14 days whilst I had bought Connection of a full month how am I going to be re-imbursed for the days that I had lost. I would appreciate it if I could be credited with a voucher ( 14 Days )
My account and details are as following
Noxolo Melani
***
Regards
My account and details are as following
Noxolo Melani
***
Regards