TM
Tidima M
1 reviews | Active since Aug 2019
03 Jun 2026, 10:30
Bad service
This is coming so annoying now, if this is the strategy for me to cancel your service trust me you are really doing a wonderful job. On the 9th of May I sent you guys a proof of payment for the month of May paid in April. You promised to allocate the funds TO my account and promised to update my account , which you failed to do. On 15 May 2025 I paid another R650 for the month of June , but according to your app I owe R586.6 . How? ANd where is my R650 THAT I PAID IN April for the month May- because money cannot just disappear from your account
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MetroFibre Networx's replyOfficial
03 Jun 2026, 10:34Dear Tidima,
Thank you for your feedback.
We have noted your concerns regarding the allocation of your May payment, the subsequent June payment made in April, and the balance currently reflecting on your account. This matter will be reviewed in detail against your billing and payment history to verify allocation of funds and ensure all payments received have been correctly app****.
We will also investigate the discrepancy raised between the payments made and the balance reflected on the app, including the R650 payment referenced for June.
Once the review has been completed, feedback will be provided and any necessary corrections will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
We have noted your concerns regarding the allocation of your May payment, the subsequent June payment made in April, and the balance currently reflecting on your account. This matter will be reviewed in detail against your billing and payment history to verify allocation of funds and ensure all payments received have been correctly app****.
We will also investigate the discrepancy raised between the payments made and the balance reflected on the app, including the R650 payment referenced for June.
Once the review has been completed, feedback will be provided and any necessary corrections will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Jun 2026, 10:34
Official
Dear Tidima,
Thank you for your feedback.
We have noted your concerns regarding the allocation of your May payment, the subsequent June payment made in April, and the balance currently reflecting on your account. This matter will be reviewed in detail against your billing and payment history to verify allocation of funds and ensure all payments received have been correctly app****.
We will also investigate the discrepancy raised between the payments made and the balance reflected on the app, including the R650 payment referenced for June.
Once the review has been completed, feedback will be provided and any necessary corrections will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback.
We have noted your concerns regarding the allocation of your May payment, the subsequent June payment made in April, and the balance currently reflecting on your account. This matter will be reviewed in detail against your billing and payment history to verify allocation of funds and ensure all payments received have been correctly app****.
We will also investigate the discrepancy raised between the payments made and the balance reflected on the app, including the R650 payment referenced for June.
Once the review has been completed, feedback will be provided and any necessary corrections will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations