UD
Unathi D
1 reviews | Active since May 2013
12 Apr 2026, 14:03
BAD SERVICE
THEY ARE VERY USELESS MY BROTHERS LINE IS OFF SINCE LAST WEEK AND WHEN HE GOES TO THEIR SHP IN STEEL DALE THEY KEEP ON SAYING THEY WILL SEND SOMEONE TO COME AND FIX . NOW ITS ALMOST MONTHEND IT WILL BE TIME TO PAY WHO IS GOING TO PAY FOR THE WEEK THAT WE WERE WITHOUT THE FIBRE LINE AND WHEN YOU CALL YOU SPEAK TO THE STUPIT COMPUTER MY NUMBER IS ***I NEED SOMEONE TO CALL ME URGENTLY. THE PEOPLE IN THEIR SHOP IN STEELDALE ARE ALSO USELESS EVEN THE LADY WHO I SPOKE TO ON THE CALL CENTER HER NAME CINDY SHE DROPED THE PHONE ON MY EAR THAT IS HOW UNPROFFESIONAL THEY ARE
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MetroFibre Networx's replyOfficial
12 Apr 2026, 16:24Dear Unathi,
Thank you for bringing this to our attention. We understand the urgency of getting your brother’s line restored and the frustration caused by the delay.
The fault has been escalated for urgent attention to ensure it is resolved as soon as possible. Your concerns regarding the service experience and billing for the downtime have also been noted and will be reviewed.
Further feedback will be provided once the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the urgency of getting your brother’s line restored and the frustration caused by the delay.
The fault has been escalated for urgent attention to ensure it is resolved as soon as possible. Your concerns regarding the service experience and billing for the downtime have also been noted and will be reviewed.
Further feedback will be provided once the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Apr 2026, 16:24
Official
Dear Unathi,
Thank you for bringing this to our attention. We understand the urgency of getting your brother’s line restored and the frustration caused by the delay.
The fault has been escalated for urgent attention to ensure it is resolved as soon as possible. Your concerns regarding the service experience and billing for the downtime have also been noted and will be reviewed.
Further feedback will be provided once the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand the urgency of getting your brother’s line restored and the frustration caused by the delay.
The fault has been escalated for urgent attention to ensure it is resolved as soon as possible. Your concerns regarding the service experience and billing for the downtime have also been noted and will be reviewed.
Further feedback will be provided once the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations