BP
Barsh P
1 reviews | Active since Aug 2021
10 Nov 2025, 10:28
Bad Service
# BLACK FRIDAY Previously I have rated METROFIBRE as one of the best Fibre Service Providers but recently there services has lacked especiakky cuatomer account queries department This morning I received notification of an outstanding payment , and I dont know how it is possible , cos my account is in credit , payment is done on 20th or 21st.This is rather frustrating to receive such messages .They dont even respond even after. Loggibg a ticket .Please can you rectify and sort immediately oherwise i will.look for otger service providers please ..# BLACK FRIDAY
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Replies (2)
MetroFibre Networx's replyOfficial
10 Nov 2025, 10:32Dear Barsh Premchand
Thank you for reaching out and bringing this to our attention. We understand the frustration of receiving incorrect notifications about your account, and we are committed to resolving this promptly.
We will escalate your concern to our Accounts Department and liaise closely with you to ensure the issue is addressed efficiently. Our team will be in touch with updates and any further steps required to rectify the matter.
We appreciate your patience and value you as a customer. Please be assured that we are prioritizing this to prevent any further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. We understand the frustration of receiving incorrect notifications about your account, and we are committed to resolving this promptly.
We will escalate your concern to our Accounts Department and liaise closely with you to ensure the issue is addressed efficiently. Our team will be in touch with updates and any further steps required to rectify the matter.
We appreciate your patience and value you as a customer. Please be assured that we are prioritizing this to prevent any further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Nov 2025, 10:32
Official
Dear Barsh Premchand
Thank you for reaching out and bringing this to our attention. We understand the frustration of receiving incorrect notifications about your account, and we are committed to resolving this promptly.
We will escalate your concern to our Accounts Department and liaise closely with you to ensure the issue is addressed efficiently. Our team will be in touch with updates and any further steps required to rectify the matter.
We appreciate your patience and value you as a customer. Please be assured that we are prioritizing this to prevent any further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. We understand the frustration of receiving incorrect notifications about your account, and we are committed to resolving this promptly.
We will escalate your concern to our Accounts Department and liaise closely with you to ensure the issue is addressed efficiently. Our team will be in touch with updates and any further steps required to rectify the matter.
We appreciate your patience and value you as a customer. Please be assured that we are prioritizing this to prevent any further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
10 Nov 2025, 10:35Dear Barsh,
Thank you for reaching out and for bringing your billing concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the notifications you received.
Please be assured that we are actively working with our Finance Team to investigate this matter and ensure your account reflects the correct status. We truly appreciate your patience as we work to resolve your concerns and will keep you updated with any progress.
Your satisfaction is very important to us, and we are committed to ensuring this issue is rectified as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the notifications you received.
Please be assured that we are actively working with our Finance Team to investigate this matter and ensure your account reflects the correct status. We truly appreciate your patience as we work to resolve your concerns and will keep you updated with any progress.
Your satisfaction is very important to us, and we are committed to ensuring this issue is rectified as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Nov 2025, 10:35
Official
Dear Barsh,
Thank you for reaching out and for bringing your billing concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the notifications you received.
Please be assured that we are actively working with our Finance Team to investigate this matter and ensure your account reflects the correct status. We truly appreciate your patience as we work to resolve your concerns and will keep you updated with any progress.
Your satisfaction is very important to us, and we are committed to ensuring this issue is rectified as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the notifications you received.
Please be assured that we are actively working with our Finance Team to investigate this matter and ensure your account reflects the correct status. We truly appreciate your patience as we work to resolve your concerns and will keep you updated with any progress.
Your satisfaction is very important to us, and we are committed to ensuring this issue is rectified as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations