CK
CARL K
1 reviews | Active since Apr 2023
21 Apr 2023, 07:29
bad service
Been paying for 40up and 40 down , been ask for help to fix the problem because I'm only getting 5 up and 3 down and all the time they ask for photos and emailing back and fourth , all the problems from the day they installed metro fiber every day i have problems with it and know one wants to help fix it only emails i don't think this is good service from them at all, but end of the month they want there money.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
21 Apr 2023, 08:23Good day Carl. We can totally understand your frustration with the speed issue, and we apologise for you not receiving a satisfactory outcome. Our team will look into this and one of the agents will contact you as soon as they have more information available that will enable them to assist you.
Kind regards
Sunet
Kind regards
Sunet
MetroFibre Networx's reply21 Apr 2023, 08:23
Official
Good day Carl. We can totally understand your frustration with the speed issue, and we apologise for you not receiving a satisfactory outcome. Our team will look into this and one of the agents will contact you as soon as they have more information available that will enable them to assist you.
Kind regards
Sunet
Kind regards
Sunet
CK
CARL K's updateReviewer Update
21 Apr 2023, 09:15well been I'm contact every day with email nothing is happening
CK
CARL K's update21 Apr 2023, 09:15
Reviewer Update
well been I'm contact every day with email nothing is happening
MetroFibre Networx's replyOfficial
21 Apr 2023, 10:48Thank you for taking our call.
Kindly note that we have received your email and will revert shortly.
Kind regards
Nthabi
Kindly note that we have received your email and will revert shortly.
Kind regards
Nthabi
MetroFibre Networx's reply21 Apr 2023, 10:48
Official
Thank you for taking our call.
Kindly note that we have received your email and will revert shortly.
Kind regards
Nthabi
Kindly note that we have received your email and will revert shortly.
Kind regards
Nthabi
CK
CARL K's updateReviewer Update
22 Apr 2023, 15:02i don't think you guys know what you doing i want all my money back this was a bad idea and is a bad experience for me
CK
CARL K's update22 Apr 2023, 15:02
Reviewer Update
i don't think you guys know what you doing i want all my money back this was a bad idea and is a bad experience for me